Effective Date: 7 July 2026
Last Updated: 7 July 2026

Privacy Policy

The website is owned by Lucky Rentals Limited trading as Happy Campers (“Happy Campers", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make a booking, rent one of our campervans, contact us or otherwise interact with us.

We comply with the Privacy Act 2020 (New Zealand) and, where applicable, other privacy laws including the General Data Protection Regulation (GDPR).

By using our website or our services, you acknowledge this Privacy Policy and consent to the collection and use of your personal information as described below.

Our Details

Lucky Rentals Limited

107 Montgomerie Road
Mangere
Auckland 2022
New Zealand

Phone: +64 9 275 5110

Email: data@luckyrentals.co.nz

What Information We Collect

Depending on how you interact with us, we may collect personal information including, but not limited to:

Personal Information

• Full name

• Residential address

• Date of birth

• Email address

• Telephone number

• Communication history

Driver Information

• Driver licence details

• Copies or scans of driver licences

Booking Information

• Booking reference

• Pick-up and drop-off locations

• Rental dates

• Vehicle selected

• Optional extras

• Booking value

• Communication history

Payment Information

Payments made through our website are securely processed by authorised third-party payment providers, including Datacom Payment Gateway and/or Windcave. 

Lucky Rentals does not store complete credit card details. Payment information is securely stored and processed by our third-party payment provider in accordance with its security and privacy standards.

Communications

We may retain records of:

• Emails

• Telephone calls

• SMS messages

• Customer correspondence

• Online forms

• Live chat communications (where available)

CCTV

For the safety and security of our customers, staff, and property, CCTV operates at our branch locations.

Recorded footage may be used for security, incident investigation, insurance and legal purposes.

How We Collect Information

We collect information when you:

• Visit our website

• Request a quotation

• Make an online booking

• Rent a campervan

• Contact us by phone, email or SMS

• Subscribe to marketing communications

• Complete website forms

• Leave a review

• Interact with us on social media

We may also receive information from authorised third parties including travel agents, booking partners, insurance providers and government agencies where permitted by law.

Why We Collect Your Information

We collect personal information to:

• Process and manage bookings

• Verify your identity and eligibility to drive

• Confirm reservations

• Provide customer support

• Communicate before, during and after your rental

• Process payments

• Arrange roadside assistance

• Manage accidents, damage claims and insurance matters

• Request customer feedback and reviews

• Send booking confirmations, reminders and operational updates

• Send promotional communications where permitted

• Improve our services and website

• Detect and prevent fraud

• Meet our legal obligations

• Protect our legal rights

Legal Basis for Processing

Where applicable, including for customers located in the European Union (EU), European Economic Area (EEA) and the United Kingdom, we process personal information on one or more of the following legal bases:

• To perform our contract with you.

• To comply with legal obligations.

• For our legitimate business interests, including fraud prevention, customer service, business administration and service improvements.

• With your consent where required, including for certain marketing communications.

You may withdraw your consent at any time where processing is based on consent.

Marketing Communications

Where permitted by law, we may send information about:

• Special offers

• Discounts

• Competitions

• Travel inspiration

• New campervans

• Company news

• Product updates

Every marketing email contains an unsubscribe link allowing you to opt out at any time.

Operational communications relating to your booking (including confirmations, reminders, safety information and travel updates) may still be sent where necessary.

SMS Communications

We may send SMS messages relating to your booking, including:

• Booking confirmations

• Check-in reminders

• Pick-up instructions

• Safety information

• Operational updates

• Review invitations

Where permitted by law, we may also send promotional SMS communications. You may opt out of marketing SMS messages at any time.

Reviews and Customer Feedback

Following your rental, we may contact you to request feedback or invite you to leave a review on platforms, such as, but not limited to, Google and Trustpilot.

Providing feedback or leaving a review is entirely voluntary.

Cookies and Tracking Technologies

Happy Campers uses cookies and similar technologies to improve your experience, analyse website performance and measure the effectiveness of our marketing.

Cookies are small text files stored on your device when you visit our website. They help websites remember your preferences, improve functionality and better understand how visitors use the website.

Why We Use Cookies

We use cookies to:

• Enable essential website functionality.

• Support the online booking process.

• Remember your preferences.

• Improve website performance.

• Analyse visitor behaviour.

• Measure advertising effectiveness.

• Deliver relevant advertising.

• Maintain website security.

Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for the operation of our website and online booking system.

Analytics Cookies

We use Google Analytics 4 (GA4) to understand how visitors use our website and to improve its performance.

Information collected may include:

• Pages visited

• Time spent on pages

• Browser type

• Device type

• General location

• Navigation paths

• Limited Booking Details

This information is generally aggregated and does not directly identify you.

Advertising Cookies

We use (not limited to):

• Google Ads

• YouTube

• Meta (Facebook and Instagram)

• TikTok

These technologies help us:

• Measure advertising performance.

• Understand conversions.

• Deliver relevant and personalised advertising.

• Show advertisements based on previous visits to our website.

Managing Cookies

Most web browsers allow you to view, block or delete cookies.

Please note that disabling cookies may affect website functionality, including parts of the online booking process.

Where required by applicable law, we will seek your consent before placing non-essential cookies on your device.

Who We Share Information With

We may disclose personal information where reasonably necessary to operate our business.

This may include:

• Datacom (payment processing)

• Cloud hosting providers

• CRM providers

• Booking system providers

• Roadside assistance providers

• Insurance providers

• Professional advisers

• Government agencies

• Local councils

• Law enforcement agencies where authorised or required by law

Where parking infringements, tolls, speeding offences, traffic infringements or other penalties occur during your rental, we may provide relevant customer information to the issuing authority as required by law.

We do not sell or rent your personal information.

International Data Storage

Some personal information may be stored or processed outside New Zealand by trusted service providers.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Loss

• Misuse

• Unauthorised access

• Unauthorised disclosure

• Alteration

• Destruction

Although we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure.

Data Breach Response

If we become aware of a privacy or data breach involving your personal information, we will investigate the incident promptly and take appropriate steps to minimise any harm.

Where required by the Privacy Act 2020 or other applicable law, we will notify affected individuals and the Office of the Privacy Commissioner.

Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

• Protect our legitimate business interests

Driver licences are scanned as part of our rental process and retained securely only for as long as necessary to meet our legal, operational and business requirements. When they are no longer required, they are securely deleted or otherwise disposed of in accordance with our document retention procedures. 

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and request correction of inaccurate or incomplete information.

Requests should be directed to:

data@luckyrentals.co.nz

We may require reasonable proof of identity before processing your request.

European Union (GDPR) Rights

If you are located in the European Union (EU), European Economic Area (EEA) or the United Kingdom, you may have additional rights under the GDPR and UK GDPR.

These rights may include:

• Access to your personal information.

• Correction of inaccurate information.

• Deletion of personal information in certain circumstances.

• Restricting or objecting to processing.

• Data portability where technically feasible.

• Withdrawing consent where processing is based on consent.

• Lodging a complaint with your local data protection authority.

To exercise these rights, please contact data@luckyrentals.co.nz.

Children's Privacy

Our services are intended for customers who are legally eligible to enter into a vehicle rental agreement.

We do not knowingly collect personal information directly from children. Where information relating to a child is provided as part of a booking, it will only be collected where reasonably necessary to provide our services.

If you believe a child has provided personal information without appropriate consent, please contact us.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.

The latest version will always be published on our website together with the updated "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how Happy Campers handles personal information, please contact:

Lucky Rentals Limited

107 Montgomerie Road
Mangere
Auckland 2022
New Zealand

Phone: +64 9 275 5110 

Email: data@luckyrentals.co.nz